1. General principle
ABEXPRO provides services, so refund eligibility depends on whether performance has started, how much has already been delivered and whether agreed external costs have been incurred.
2. Cancellation before performance starts
If the customer cancels before work begins and ABEXPRO has not incurred agreed non-refundable third-party costs, the amount paid is refunded in full.
3. Cancellation after work starts
After work has started, any refund is calculated for the unperformed part of the service, taking into account stages already performed and delivered and agreed external costs. A consultation already delivered, a completed stage, a bespoke result already prepared or a service period already used is not refundable unless performance was defective or the agreement states otherwise.
4. Subscription services
When a subscription is cancelled, future charges stop after the request is processed. A paid period that has already started is not refundable where the service was available and properly provided, unless the particular tariff or agreement states otherwise.
5. Duplicate or incorrect payment
If an invoice is paid twice or the wrong amount is paid, email info@abexpro.am with the invoice number, date, amount and, for a card payment, only the last four digits of the card. Never send the full card number or CVC/CVV.
6. Card refunds
Where the original payment was made by card and a refund is approved, the refund is processed through the relevant banking/payment channel, normally to the same card. The actual crediting time depends on the bank and payment system.
7. How to request a refund
Email info@abexpro.am with the customer/company name, order or invoice number, amount, payment date and reason. ABEXPRO will check the performance status and communicate the decision and next steps.
26.08.2026